Terms and Conditions

1. Provider and scope

The Provider and contracting party is:

Elisabeth Reichert, sole proprietor under German law (Einzelunternehmerin)
trading as “Reiches Deutsch”
Kulenkampffallee 198
28213 Bremen
Germany
Email: kontakt@reichesdeutsch.de
These Terms apply to contracts with consumers through the reichesdeutsch.de website, the app.reichesdeutsch.de web app, the “Reiches Deutsch” mobile apps, and related ordering pages. In particular, they cover:
- free user accounts and free learning content;
- paid monthly or annual app subscriptions; and
- individually agreed online teaching and personal learning support.
A consumer is any natural person who enters into a transaction primarily for purposes that are outside their trade, business, or self-employed professional activity.
Contracts with businesses, schools, or other organisations are concluded only on the basis of a separate offer. These Terms apply to them only where expressly agreed.
The price, scope, duration, and access conditions of a specific contract are supplemented by the service description and order summary displayed immediately before ordering. Terms that have actually been individually negotiated take precedence. Mandatory law is not restricted.
Offers subject to the German Distance Learning Protection Act (FernUSG) will be made only with the required approval or registration and the necessary special contract information. Mandatory FernUSG provisions and offer-specific contract documents take precedence in the event of a conflict with these Terms.

2. Contract languages and provision of terms

A contract may be concluded in German, Russian, or English where the relevant language is offered in the particular ordering process. The version of these Terms supplied and accepted in the selected ordering process forms part of the contract.
Before submitting an order, these Terms can be accessed and saved in a reproducible form. The Provider sends the contract confirmation, including the applicable terms and mandatory information, on a durable medium, normally by email.
Input errors can be corrected before an online order is submitted using the correction facilities provided in the ordering process.
The Provider stores the contract text in accordance with statutory retention periods. Essential subscription data can be viewed in the user account. The complete contract text may not remain permanently available there, so the customer should retain the documents sent by email.

3. User account and minors

A personal user account is required to use the app and certain digital services. Information requested during registration must be complete and accurate. Changes, especially to the email address, must be updated promptly in the account or reported to the Provider.
Login credentials must be kept confidential and not passed to third parties. The Provider must be informed without undue delay if unauthorised use is suspected.
An account is personal. Sharing by several people is permitted only where the specific plan expressly allows it.
Paid contracts may be entered into only by adults with full legal capacity or by the legal representative of a minor. Minors may use the services only with the legally required consent of their representative.

4. Formation of contract

Displaying services on the website or in the app does not constitute a binding offer unless expressly identified as such.
A free-use contract is formed when the Provider confirms registration or activates the account.
For an app subscription, the customer submits a binding offer by activating a button clearly labelled as creating an obligation to pay. The Provider accepts by express contract confirmation on a durable medium. The complete confirmation, including the contract content, applicable Terms, and mandatory information, is sent no later than immediately before the paid service is activated. A payment authorisation or merely technical acknowledgement of receipt is not acceptance unless it expressly states otherwise and includes the complete contract confirmation.
Stripe or another payment provider named in checkout handles the payment technically but does not thereby become a party to the learning-service contract.
An enquiry about personal support or online teaching is non-binding. A contract is formed only when the customer accepts an individual offer containing scope, price, dates or duration, and the applicable contract documents. Payment counts as acceptance only if the offer supplied beforehand clearly says so.
Paid app subscriptions are currently concluded through the linked web checkout. Merely downloading the mobile app from an app store does not make the app-store operator a party to a separately purchased subscription. If direct in-store purchases are offered in future, the contracting party, price, and supplementary store terms will be clearly identified before ordering.

5. Scope of services

The service owed is defined by the description shown when the contract is concluded. Depending on the offer, it may include videos, audio, text, PDFs, exercises, quizzes, learning-progress functions, live teaching, and personal feedback.
The learning offers support language acquisition and exam preparation. No specific learning, exam, professional, or personal outcome is promised, because it materially depends on individual participation and other circumstances.
Digital services are supplied through the web, app, or third-party access described. Requirements communicated before contracting concerning devices, operating systems, browsers, internet connection, compatibility, and interoperability must be observed.
For personal teaching, dates, scope, duration, communication method, and any included materials are specified in the individual offer.

6. Prices, payment, and plan changes

The total price displayed immediately before the order applies. Consumer prices include statutory VAT and other price components where VAT is chargeable.
For subscriptions, the total price per billing period, billing period, any minimum term, and renewal and termination terms are shown before ordering.
Available payment methods and the time of charging are displayed in checkout. Payment may be processed by Stripe. The chosen payment service’s terms additionally apply to the relationship between the customer and that service.
Vouchers, discounts, and promotional prices apply only subject to the stated conditions and for the stated period.
A change between subscription plans occurs only after express confirmation. The new plan, effective time, and any immediate charge or credit are shown before confirmation. A change to publicly displayed prices alone does not change the price of an existing contract.

7. Subscriptions, trials, and termination

The specific plan, price, billing period, and any minimum term are stated in the order summary.
A monthly billed subscription runs for an indefinite period. It may be terminated at any time at the end of the current monthly billing period.
An annually billed subscription has an initial term of twelve months unless the order summary states a shorter term. It may be terminated on one month’s notice at the end of the initial term.
If an annual subscription is not terminated at the end of its initial term, it renews exclusively for an indefinite period. It may then be terminated at any time on one month’s notice. Amounts paid in advance for a period after the effective contract end will be reimbursed pro rata.
Where a free or discounted trial is offered, its duration, the start of payment, and the subsequent price are shown before ordering. If automatic continuation is agreed, the trial becomes the selected paid subscription when it ends unless terminated beforehand. The statutory withdrawal period starts when the trial contract is concluded; the later first charge does not restart it.
A subscription may be terminated in particular through the permanently and directly accessible function at reichesdeutsch.de/en/kuendigung/, through subscription management in the web app, or in text form by email to kontakt@reichesdeutsch.de. The Provider immediately confirms electronically in text form the declaration’s content, receipt date and time, and intended termination date. Other legally permitted methods remain unaffected.
After ordinary termination, contractual access generally remains until the effective contract end. Access to paid content then ends; statutory rights to content already supplied for permanent use remain unaffected.
Each party’s right to terminate for cause remains unaffected.
If an unambiguous request to end the contract or delete the account is received during a subscription, the Provider will, in case of doubt, also treat it as termination on the earliest possible date unless it is clear that only a data-access or erasure request without contract termination is intended. Before irreversible deletion, the Provider explains the effect on access and coordinates timing so billing does not continue without access. Statutory data-protection rights and retention duties remain unaffected.

8. Online teaching and personal learning support

Agreed appointments are binding. Rescheduling should be arranged in text form as early as possible.
If the customer cancels or does not attend, statutory rules apply. The Provider may claim the agreed remuneration only where the statutory conditions are met; saved expenditure, alternative earnings, and earnings maliciously not obtained are credited. Statutory burdens of pleading and proof remain unchanged.
If the Provider cancels, the customer may choose a replacement appointment or reimbursement of the amount attributable to the missed appointment. Further statutory claims remain unaffected.
Time limits for lesson packages apply only where clearly stated in the individual offer before contracting. Statutory rights where the Provider is responsible for an impediment remain unaffected.
Mandatory statutory termination rights, including Sections 627 and 628 BGB where their requirements are met in a particular case, remain unaffected.

9. Consumers’ right of withdrawal

Consumers generally have a statutory right of withdrawal for distance contracts. Before contracting, the Provider supplies separate withdrawal instructions tailored to the relevant type of service and the statutory model withdrawal form. These Terms do not replace those instructions.
Withdrawal may be exercised by any unequivocal declaration, including by email to kontakt@reichesdeutsch.de. During the withdrawal period, the electronic function at reichesdeutsch.de/en/widerruf/ is also available. Use of that function is not mandatory.
An app subscription with continuously supplied learning functions adapted to use is treated as a digital service. If a service or digital service is to begin during the withdrawal period, the Provider separately obtains the express request required by law. Mere activation or initial use does not extinguish the right for a continuing service. Statutory consequences of a later withdrawal, including any proportionate amount payable, are explained in the withdrawal instructions.
For digital content not supplied on a tangible medium, the right expires early only if all statutory requirements are met. Required consents and confirmations are obtained separately, not only through acceptance of these Terms.
Mandatory rights more favourable to the customer under FernUSG or other consumer-protection provisions remain unaffected.

10. Statutory rights for digital products and updates

Statutory rights apply where digital content or digital services are not supplied or do not conform. These Terms do not restrict those rights.
The Provider supplies legally required updates, including security updates, and informs customers of their availability to the extent necessary for conformity.
A deviation from the objective requirements for a digital product forms part of the contract only where the customer was specifically informed before contracting and expressly and separately accepted it.

11. Changes to digital services and availability

Beyond updates needed to maintain conformity, a continuously supplied digital service may be changed only for a valid reason and without additional cost. Valid reasons may include:
- adaptation to mandatory legal or regulatory requirements;
- closing security vulnerabilities or preventing abuse;
- adaptation to new technical environments, operating systems, browsers, or interfaces; and
- a specifically required technical adaptation or educational development, such as correcting an error or improving the learning sequence, provided agreed functions, scope, and learning objective are not reduced.
Changes are communicated clearly. If a change negatively affects access or use more than insignificantly, the Provider gives appropriate advance notice on a durable medium of the features and timing and the resulting statutory rights. In particular, the contract may be terminated free of charge within 30 days after receipt of the information or the change, whichever is later. This right does not apply if a conforming unchanged version remains accessible and usable without additional cost.
Changes under this Section do not alter the agreed price, contract term, or these Terms.
Planned maintenance is announced in advance where possible and low-use periods are preferred. Temporary disruptions may nevertheless occur. Statutory claims for non-conforming availability remain unaffected.

12. Usage rights and user obligations

For the contract term, the customer receives a simple, non-transferable right to use the supplied content for their own private learning purposes within the contractual scope. For materials expressly offered for download, this includes permanent private use of the downloaded copy.
Without prior consent, content may not in particular be copied beyond paragraph 1, made publicly accessible, resold, passed to third parties, or used by circumventing access controls. Technically necessary copies and a reasonable private backup of permitted downloaded files are allowed. Uses permitted by law remain unaffected.
The services must not be misused. Prohibited conduct includes unlawful content, attacks on infrastructure, unauthorised automated extraction, and use of another person’s account.
After prior warning, the Provider may take reasonable and proportionate protective measures for a material breach. An acute risk or particularly serious breach may require a temporary suspension without prior warning. The Provider explains the reason and scope as soon as possible and legally permitted. Both parties’ contractual and statutory rights remain unaffected.
Customers retain their rights in their own content submitted for exercises or personal support. The Provider receives only the rights needed to perform and give feedback, limited in time and purpose accordingly.

13. Liability

The Provider has unlimited liability for intent and gross negligence, culpable injury to life, body, or health, fraudulent concealment of a defect, under product-liability law, under mandatory data-protection liability rules, and to the extent of an express guarantee.
For a slightly negligent breach of an essential contractual obligation, liability is limited to the contract-typical damage foreseeable when the contract was concluded. Essential obligations are those whose performance makes proper contractual performance possible and on which a customer may regularly rely.
Liability for other damage caused by slight negligence is excluded. Mandatory claims, especially statutory rights for defects in digital products and rights under FernUSG, remain unaffected.
These liability rules apply correspondingly to the Provider’s legal representatives and vicarious agents.

14. Data protection

Information about processing personal data in operating the website and app, Stripe payments, possible Telegram use, and personal support is set out in the Privacy Policy. It is not consent and does not form part of these Terms.

15. Consumer dispute resolution

The Provider is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

16. Governing law and jurisdiction

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Where a consumer habitually resides in another country, that country’s mandatory consumer-protection rules remain unaffected to the extent they would apply without the choice of law.
Statutory places of jurisdiction apply to consumers. No exclusive place of jurisdiction is agreed.

17. Changes to these Terms and final provisions

The version incorporated when a contract is concluded applies to that contract. A newly published version does not by itself apply to existing contracts.
Changes to an existing contract or these Terms require agreement. Changes to digital services under Section 11 do not alter the price, contract term, or these Terms.
If an individual provision is or becomes invalid, the contract and remaining provisions otherwise remain effective. Statutory rules apply in place of the invalid provision.